Returns & Exchanges

At Coopers Rural & Hardware, we stand by the quality of our supplies and offer a straightforward return process for items that do not meet your expectations. If you are not completely satisfied with your purchase, you can return your items within 30 days of receipt provided they are in original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number and the details of the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the products in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Store

  Affix the provided shipping label or send the package to our main warehouse location; we recommend using a trackable shipping service for your protection.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned goods, we will process your refund to the original payment method or dispatch your replacement item within 5 business days.